Contact Us

Get in Touch

Questions about your order, the product, or our return policy? We're here to help — and a real human will reply, usually within 24 hours (Mon–Fri).

Email

support@neckease.com

Response Time

Monday–Friday, 9am–5pm EST. Weekend messages are answered first thing Monday morning.

Before You Email

Check our FAQ first — we've answered most common questions there.

If you're checking on an order, please include your order number (it's in your confirmation email) so we can help you faster.

For Damaged or Incorrect Orders

Email us within 48 hours of delivery with photos of the issue. We'll make it right — replacement or full refund, your choice.

Business Hours

Monday–Friday: 9:00 AM – 5:00 PM EST
Saturday–Sunday: Closed (we reply Monday)